Try: For care recipients crs who complain and want their views to be heard offer a way to organize concerns so later action can be taken offer the cr a notebook or a tape recorder to make notes of concerns and ideas plan with the cr to review the log on a monthly weekly or daily basis if the cr has several caregivers offer the option of a review at the end of each one’s shift at the review pay attention to the cr’s concerns noting patterns or themes discuss ways of solving or positively communicating concerns if the caregiver can also review the log separately from the cr it may be easier to take some complaints less personally the caregiver can assist the cr to write letters make calls or talk with people about specific issues the caregiver can suggest a cooling off period between preparing a response and acting on it listen and respond seriously if the cr has concerns or complaints about a caregiver only offer to help with sincerity as a cr will be aware of sarcasm hostility or phoniness complaining may be a sign of another emotion being covered up take time with the cr to explore feelings or concerns beyond the complaints

Materials: Pen or pencil notebook or tape recorder creative problem-solving

Categories: Emotional Psychological, Some Supervision, Maximum Supervision, Fully Aware, Somewhat Aware

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*This information is listed as a Tip and is not explicitly medically licensed