Try: # stay calm and express interest in helping the cr resolve the issue # try to identify what steps need to be taken to solve the problem # offer to help the cr write a letter or gather his or her thoughts before making a phone call to solve the issue # help the cr determine the best starting place to getting some answers # reassure the cr that the caregiver is going to help him or her solve the issue or problem # encourage the cr by explaining that there may be several possible solutions # redirect the cr to an activity he or she enjoys cards walking music dance

Materials: # calendar # pen and paper

Categories: Emotional Psychological

Information: n/a

References: n/a

Keywords: n/a

*This information is listed as a Tip and is not explicitly medically licensed