Try: Remind yourself that you are first and foremost providing quality care which will show through regardless of the accusations made by the cr first try to gently correct the cr while keeping a light tone this may nudge the cr to realize their error if the cr gets more agitated because of your trying to correct them then don’t press the issue or argue with them because the correction is going to do more harm than good most visitors are aware of the situation and will often look your way after the statement is made – a gentle shake of your head will usually be all it will take to avert the crisis you might also correct the statement yourself as the visitors get ready to leave and straighten things out after they have left the hearing range of the cr
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Categories: Behavior Challenging, Communication, Emotional Psychological, Fully Aware, Somewhat Aware
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*This information is listed as a Tip and is not explicitly medically licensed