Try: Resist the natural impulse to feel defensive or yell back you’ll wind up in a downward spiral calmly tell cr that you can see he she is upset about something name it if you know and ask what it is and how you can help i can tell you’re upset that the doctor didn’t call back; what would you like me to do feeling understood often defuses the anger then you can move to constructive solutions if the verbal abuse continues explain that you’re willing to listen but only if cr stops shouting at you be respectful but firm understand that an angry person usually sees the world as unfair either because of an immediate wrong or a past one try verbalizing this by saying something like i know you don’t think it it’s fair that the doctor doesn’t respect your time how can i help

Materials: n/a

Categories: Sage, Topic, Behavior Challenging, Emotional Psychological

Information: n/a

References: Adapted from www caring com how to handle difficult behaviors by f paula spencer scott no date

Keywords: Argues arguments argumentative challenging behavior angry anger angry irrational irritated irritable

*This information is listed as a Tip and is not explicitly medically licensed