Try: Try to empathize with cr for example first try to deal with cr’s feelings – then deal with his her problem try to remember that empathy isn’t about agreement only acceptance of what cr is saying and feeling try saying something like i understand how you feel other examples of an empathy response are i can understand that you’re angry or i see what you mean try building rapport with cr sometimes it it’s useful to add another phrase to the empathy response including yourself in the picture for example you could try saying i can understand how you feel; i don’t like it either when that happens to me this has the effect of getting on cr’s side and helps you builds rapport with him her try under promising and then over deliver avoid letting yourself get tempted in a difficult situation to make promises that are difficult to keep avoid saying things like i’ll find your wallet and give it back to you after lunch it may be difficult to find it after lunch instead try saying something like i’ll help you look for it this afternoon
Materials: n/a
Categories: Sage, Topic, Behavior Challenging, Emotional Psychological, Medical Physical, Personal, Cognitive Awareness, Somewhat Aware, Unaware, Long-Term Memory, So-So L T Memory, Poor L T Memory, Short-Term Memory, So-So S T Memory, Poor S T Memory
Information: Try to break tasks into small steps and write them out try offering cr limited choices and avoid asking cr open-ended questions for example ask do you want beef or chicken for dinner instead of what do you want to eat try using simple to-do lists and a calendar or appointment book try to plan activities so that the same type of thing happens at the same time every day try to get into a regular routine so that cr doesn’t have to rely so much on his her memory
References: dealing with difficult people by alan fairweather 2001 available at www howtodealwithdifficultpeople com
Keywords: Challenging behavior false accusations accuses accusatory upset angry cranky mad shouting shouts paranoid paranoia
*This information is listed as a Tip and is not explicitly medically licensed