Try: Remind the cr that you are there to help and will take his or her problems seriously sit down and listen to what the cr has to say the cr needs to know that he or she is being heard many times that will help dissolve the situation entirely if there is still frustration from the cr ask the cr to repeat the problem while you take some notes repeating the issue again can help release it read the notes back to the cr and discuss the problem agree on a mutually beneficial solution to the problem discuss how accusative behavior can be avoided in the future when similar situations come up

Materials: Notebook pen and pencil

Categories: Behavior Challenging, Communication, Emotional Psychological, Fully Aware, Somewhat Aware

Information: n/a

References: n/a

Keywords: Accusation accuse blame guilty offense blame complain charge frustration upset

*This information is listed as a Tip and is not explicitly medically licensed