Try: Conflict resolution is an important skill to have when caring for a Care recipient (cr) the most important information exchanged during conflicts and arguments is often communicated nonverbally nonverbal communication is conveyed by emotionally-driven facial expressions posture gesture pace tone and intensity of voice when people are upset their emotions cloud communication however when we listen for what is felt as well as said we connect more deeply to our own needs and emotions and to those of other people during conflict focus on nonverbal communication using nonverbal signals may help you figure out what the other person is really saying respond in a way that builds trust and get to the root of the problem simple nonverbal signals such as a calm tone of voice a reassuring touch or an interested or concerned facial expression can go a long way toward relaxing a tense exchange remember when emotions cloud verbal communication focus on the nonverbal signals information references helpguide org

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Categories: Behavior Challenging, Communication, Emotional Psychological

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Keywords: Conflict resolution nonverbal communication

*This information is listed as a Fact Sheet and is not explicitly medically licensed